Signal Booster Troubleshooting

The advertised coverage is performance under best conditions.

Several factors will affect boosted signal coverage:

• Outside signal strength (the most important)
• Building material
• Internal interference
• Weather

Very few people live under best conditions for optimal signal, so expect a smaller area. How much smaller exactly depends on the above conditions.

Green

Everything is working perfectly. Your signal booster is amplifying at maximum capacity.

Red

Your outside antenna is pulling in signal from your inside antenna instead of the cell tower. This is called a feedback loop or oscillation. Call your installer to get this fixed.

Orange

The outside antenna is pulling in too much signal from the cell tower. To avoid overloading, your amplifier has to shut down. This can be solved with a small adjustment to your outside antenna. Point it slightly away from the cell tower. Do this in small increments. Make sure to power off, power on your booster to ensure the amplifier is updating the light status. Green is a go.

Green & Red (Blinking)

Your outside antenna is pulling in signal from the cell tower AND your inside antenna. Your amplifier still works, but it's operating at reduced power. Call your installer if you see this problem.

Green & Orange (Blinking)

Your outside antenna is pulling in too much signal from the cell tower. It isn't enough to overload the amplifier, but it's operating at reduced power. This can be solved with a small adjustment to your outside antenna. Point it slightly away from the cell tower. Do this in small increments. Make sure to power off, power on your booster to ensure the amplifier is updating the light status. Green is a go.

Check out this article for more information on signal booster lights, or call us at 1-800-373-2927 for a free consultation and answers to any other questions you might have.

Other than lights, antenna placements, and rebooting your amplifier, it's best to refer to your product manual or contact customer support at (sales@wilsonamplifiers.ca)

Finding the best place to install your outside antenna is simple process.

1. First find dB readings on your phone
2. Walk around the outside perimeter of your home or building (roof if possible)
3. It takes dB values time to refresh so pause and hold every 30 seconds for each spot to get accurate readings.
4. The number closest to the number 0 is the best spot to install the antenna.

Learn more how to find dB readings on your phone in this article.

For the inside antenna, it's best to install in the area you will be spending most of your time using your cell phone and other cellular devices.

For the amplifier, it's best to install in an easy-access and well-ventilated place that doesn't collect much heat such as a shelf, wall, or closet.